服务条款
Terms of Service
Effective Date: August 15, 2026
Welcome to VONA. These Terms of Service govern your access to and use of www.vonaskin.shop, including the purchase of products offered through the website.
Throughout these Terms, “VONA,” “we,” “us,” and “our” refer to the operator of this online store. “You” and “your” refer to any visitor, customer, or user of the website.
By accessing the website, creating an account, or placing an order, you agree to these Terms of Service and the policies incorporated into them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.
If you do not agree with these Terms, please do not use the website.
1. Store Information
This online store operates under the name VONA and is powered by Shopify, which provides the ecommerce platform used to offer products and process transactions.
Purchases made through this website are transactions directly between the customer and VONA. Shopify is not the seller of the products offered by VONA.
Our current contact information is:
Business name: VONA
Business address: 7120 Brittmoore Road, Suite 410, Houston, TX 77041, United States
Customer support email: ziyuz8306@gmail.com
Telephone: +1 (518) 288-4462
Website: www.vonaskin.shop
2. Eligibility
You must have the legal capacity to enter into a purchase agreement in your jurisdiction.
If you permit a minor to use the website or a device under your control, you are responsible for supervising that use. Products purchased from VONA must be used according to their instructions and safety warnings.
You may not use this website for an unlawful, fraudulent, abusive, or unauthorized purpose.
3. Customer Accounts and Information
Certain website features may allow or require you to create a customer account.
You are responsible for:
- Providing accurate and current information
- Protecting your account credentials
- Preventing unauthorized access to your account
- Informing us if you believe your account has been compromised
You may not transfer, sell, or assign your account to another person.
When placing an order, you agree to provide complete and accurate contact, billing, payment, and shipping information.
4. Product Information
We make reasonable efforts to describe and display our products accurately.
Product photographs, videos, colors, packaging, and appearance may vary slightly because of screen settings, lighting, manufacturing updates, or reasonable production differences.
Product pages are intended to provide customers with information necessary to make an informed purchase. We do not intentionally hide material product specifications, purchase conditions, or additional charges.
Product availability, specifications, and descriptions may be updated when necessary. Changes will not retroactively reduce your rights relating to an order that we have already accepted.
5. Product Use and Results
VONA facial and body massage tools are intended for external cosmetic or general wellness use as described on the applicable product page.
Unless expressly and accurately stated otherwise, VONA products are not intended to:
- Diagnose a disease or medical condition
- Treat, cure, or prevent a disease
- Replace medical or dermatological treatment
- Guarantee permanent facial slimming
- Guarantee weight loss
- Provide medical lymphatic drainage
- Guarantee improved circulation
- Guarantee faster muscle recovery
- Treat chronic or acute pain
Individual experiences and cosmetic results may vary.
Always follow the instructions and safety warnings supplied with the product. Stop using a product if it causes pain, persistent irritation, numbness, swelling, or another unexpected reaction.
Consult a qualified healthcare professional before use if you have an implanted electronic device, are pregnant, have recently undergone a procedure, have a significant skin or medical condition, or are uncertain whether a product is appropriate for you.
6. Prices and Promotions
Product prices are displayed in the currency identified on the website.
The price charged is the price displayed when you submit your order, subject to correction of an obvious pricing error.
Applicable shipping charges, taxes, and other required charges are displayed during checkout before payment is submitted. VONA will not add an undisclosed payment obligation after an order has been placed.
Prices and promotions may change before an order is submitted.
A comparison price, discount, or promotional statement will be displayed only when VONA has a reasonable and truthful basis for the representation. Promotional conditions, eligibility requirements, duration, and exclusions will be disclosed with the offer.
7. Orders
Submitting an order constitutes an offer to purchase the products in your cart.
An automated order acknowledgement confirms that we received your order but does not necessarily mean that the order has been accepted.
We may decline or cancel an order for a legitimate reason, including:
- Product unavailability
- Payment authorization failure
- Suspected fraud or unauthorized payment
- A material pricing or listing error
- An unsupported delivery address
- A violation of these Terms
- A legal or regulatory restriction
If we cancel an order after payment has been captured, the amount charged for the canceled order will be refunded to the original payment method.
We may contact you using the email address or telephone number provided with the order if additional information is required.
Products purchased through the website are intended for personal or household use and not for unauthorized commercial resale.
8. Payment
Available payment methods are displayed during checkout.
Payments are processed through Shopify and authorized third-party payment providers. VONA generally does not receive or store complete payment card credentials.
By submitting payment information, you represent that:
- The information is accurate and complete
- You are authorized to use the payment method
- The payment provider may process the transaction
- You agree to pay the total amount displayed before order submission
Do not send complete payment card information by email or through our contact form.
9. Shipping and Delivery
Order processing, shipping destinations, delivery estimates, tracking, address corrections, and missing-package procedures are governed by our Shipping Policy:
https://www.vonaskin.shop/policies/shipping-policy
Delivery estimates are not guarantees. However, nothing in these Terms removes any right or remedy available to a customer under applicable consumer law.
Risk of loss will not be transferred to the customer earlier than permitted under applicable law.
10. Returns, Refunds, and Cancellations
Returns, refunds, exchanges, damaged items, defective products, incorrect products, and order cancellations are governed by our Return and Refund Policy:
https://www.vonaskin.shop/policies/refund-policy
Nothing in these Terms limits a consumer right that cannot legally be waived or excluded.
11. Reviews and Customer Content
If the website allows customers to submit reviews, photographs, videos, comments, or other content, the submission must:
- Be based on a genuine experience
- Be accurate and not intentionally misleading
- Not impersonate another person
- Not infringe intellectual property or privacy rights
- Not contain unlawful, abusive, discriminatory, or malicious material
- Not contain malware or harmful code
If a review was incentivized, sponsored, imported, or otherwise connected to VONA or a third party, that relationship must be disclosed when required.
By submitting content, you grant VONA a non-exclusive, worldwide, royalty-free license to display, reproduce, and use the submitted content in connection with operating and promoting the store, subject to applicable privacy and consumer-protection laws.
We may remove content that violates these Terms. We will not remove or alter a genuine review solely because it is negative.
12. Intellectual Property
Unless otherwise stated, website text, graphics, logos, photographs, videos, layouts, and software are owned by VONA or used with permission.
You may use the website for personal, non-commercial shopping purposes.
Without written permission, you may not:
- Reproduce substantial website content
- Republish or commercially distribute website materials
- Use VONA branding in a way that suggests an unauthorized relationship
- Remove copyright or ownership notices
- Use website content to impersonate VONA or mislead customers
VONA does not claim that a trademark is registered unless the registration is valid and current.
Third-party names, trademarks, and logos belong to their respective owners. Reference to a third party does not imply sponsorship, certification, endorsement, or partnership unless that relationship is expressly disclosed and accurate.
13. Third-Party Services and Links
The website may use or link to services operated by third parties, including Shopify, payment providers, carriers, analytics services, advertising platforms, and social media platforms.
Third-party services may be governed by their own terms and privacy practices.
A link to a third-party website does not mean that VONA controls or endorses that website. Before completing a transaction directly with a third party, review that party’s applicable terms and policies.
14. Privacy
Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy:
https://www.vonaskin.shop/policies/privacy-policy
Shopify and authorized service providers may process personal information to provide ecommerce, payment, security, fulfillment, analytics, and related services.
15. Prohibited Uses
You may not use the website to:
- Violate applicable law
- Commit or facilitate fraud
- Submit false identity, payment, or order information
- Infringe intellectual property or privacy rights
- Harass, threaten, or abuse another person
- Upload malicious software or harmful code
- Attempt unauthorized access to an account or system
- Interfere with website operation or security
- Collect personal information unlawfully
- Send spam, phishing messages, or deceptive communications
- Circumvent access controls or security protections
- Misrepresent yourself as VONA, Shopify, or another company
We may restrict or terminate access when reasonably necessary to protect customers, the website, or our legal rights.
16. Errors and Corrections
Website information may occasionally contain an error relating to a product description, price, promotion, shipping charge, delivery estimate, or availability.
We may correct an error when discovered.
If a material error affects an order that you have already submitted, we will contact you when reasonably possible and provide an appropriate option, such as confirming the corrected information or canceling the affected order for a refund.
We will not use this section to retroactively impose an undisclosed price or purchase condition.
17. Website Availability
We try to maintain a secure and functioning website, but we cannot guarantee that the website will always be uninterrupted or error-free.
We may temporarily suspend website access for maintenance, security, technical, or operational reasons.
Nothing in this section limits liability or customer rights that cannot legally be excluded.
18. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website is provided on an “as available” basis.
We do not exclude or limit:
- Mandatory consumer warranties
- Rights relating to defective or misdescribed products
- Liability for fraud or intentional misconduct
- Any other right or liability that cannot legally be excluded
Any product warranty expressly offered on a product page or with the product will apply according to its stated terms.
19. Limitation of Liability
To the maximum extent permitted by law, VONA will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the relevant transaction was entered into.
This limitation does not apply where liability cannot legally be excluded or limited, including applicable liability for fraud, intentional misconduct, personal injury caused by legally actionable negligence, or mandatory consumer remedies.
20. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, infringement of another person’s rights, fraudulent conduct, or material violation of these Terms.
This section does not require a consumer to compensate VONA for losses caused by VONA’s own unlawful conduct, negligence, or failure to perform its obligations.
21. Termination
You may stop using the website at any time.
We may suspend or terminate access if we reasonably believe that you have materially violated these Terms, committed fraud, threatened website security, or used the service unlawfully.
Termination does not affect rights or payment obligations that arose before termination.
22. Governing Law
These Terms are governed by the laws applicable in the State of Texas and the United States, without excluding mandatory consumer protections available in the customer’s place of residence.
Nothing in this section prevents a consumer from relying on a jurisdiction or legal protection that cannot be waived by contract.
23. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be applied to the maximum extent permitted or removed where necessary.
The remaining provisions will continue in effect.
24. No Waiver
A failure or delay in enforcing a provision of these Terms does not waive the right to enforce that provision later.
25. Changes to These Terms
We may update these Terms to reflect operational, legal, or regulatory changes.
The current version will be posted on this page with an updated effective date. Changes apply prospectively and will not retroactively reduce customer rights relating to an order already accepted.
If applicable law requires notice of a material change, we will provide that notice.
26. Contact Us
Questions about these Terms may be sent to:
VONA Customer Support
Email:
ziyuz8306@gmail.com
Telephone:
+1 (518) 288-4462
Business Address:
7120 Brittmoore Road, Suite 410
Houston, TX 77041
United States
Customer Support Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. Central Time, excluding U.S. federal holidays.
Response Time:
Normally within 1–2 business days.