退款政策
Return & Refund Policy
Return Window
We offer a 30-day return policy.
Customers may request a return within 30 days after receiving their order.
Return Requirements
To be eligible for a return:
- Item must be unused or in original condition.
- Product must include original packaging and accessories.
- Proof of purchase is required.
How to Request a Return
Contact:
ziyuz8306@gmail.com
Please provide:
- Order number
- Customer name
- Reason for return
- Photos if applicable
Return Address
After your return request is approved, we will provide the return instructions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days.
We will review and provide a solution.
Refunds
After receiving and inspecting your returned item:
Approved refunds will be issued to the original payment method within 5-10 business days.
Contact
VONA
Email:
ziyuz8306@gmail.com