物流政策
EFFECTIVE DATE: July 22, 2026
This Shipping Policy outlines the terms and conditions regarding the shipment of our facial massage tools and roller massagers purchased from VONA (the "Products"). By placing an order, you agree to the terms set forth below.
1. ORDER PROCESSING & DISPATCH
Processing Window: All orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays).
Order Cut-off: Orders placed after 2:00 PM EST will begin processing the next business day.
Confirmation: You will receive an order confirmation email immediately after purchase. A separate shipping confirmation with tracking details will be sent once your order is dispatched.
2. SHIPPING RATES & DELIVERY ESTIMATES
Shipping costs are calculated at checkout based on your location and selected shipping speed. Please note that delivery times are estimates provided by our carrier partners and are not guaranteed.
Service Level Estimated Transit Time Cost
Standard Ground (USPS/UPS) 3–7 business days Calculated at Checkout
Expedited (UPS 2-Day) 2–3 business days Calculated at Checkout
Express (UPS Next Day) 1–2 business days Calculated at Checkout
Free Shipping: If a free shipping promotion is offered by VONA, it applies only to Standard Ground shipping within the contiguous 48 US states.
Remote Areas: Deliveries to Alaska, Hawaii, and APO/FPO addresses may require additional transit time and are subject to carrier availability.
3. TRACKING YOUR ORDER
Once your order is shipped from VONA's fulfillment center, you will receive a tracking number via email. Please allow 24–48 hours for the tracking status to update on the carrier's website.
4. DAMAGED, LOST, OR STOLEN PACKAGES
Since VONA's products include electronic components and glass/metal rollers, we take extra care in packaging to ensure safe delivery.
Damaged Upon Arrival: If your VONA facial roller or massage device arrives visibly damaged, please take a photo of the packaging and the product within 48 hours of delivery and email it to [Your Support Email] . We will arrange a free replacement or full refund immediately.
Lost in Transit: If the tracking status shows "Delivered" but you have not received your VONA package, please:
Verify with household members or neighbors.
Contact the carrier directly to file a missing package claim.
If the carrier confirms the package is lost, contact us with the claim number, and VONA will reship your order at no extra cost.
Stolen Packages: VONA is not responsible for packages stolen after the carrier confirms delivery. We recommend using a secure shipping address or requiring a signature upon delivery for high-value orders.
5. INCORRECT SHIPPING ADDRESS
Please double-check your shipping address before placing your order. If you realize you entered an incorrect address, you must contact us at [Your Support Email] within 1 hour of placing the order. Once the package has been dispatched, we cannot reroute it, and any additional reshipping costs will be your responsibility.
6. CONTACT US
If you have any questions regarding this shipping policy or need assistance with your VONA order, please reach out to us:
Email: ziyuz8306@gmail.com
Response Time: We reply to all inquiries within 24 business hours.
VONA – Elevate Your Skincare Ritual.