物流政策

Shipping Policy

Effective Date: August 11, 2026

Thank you for choosing VONA. This Shipping Policy explains how orders placed through www.vonaskin.shop are processed and delivered.

1. Shipping Destinations

VONA currently ships to eligible addresses within the United States.

Available shipping services and destination eligibility are confirmed during checkout. If a shipping option is not available for your address, we are unable to accept the order for that destination.

2. Order Processing Time

Orders are normally processed within 1–3 business days.

Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Order processing time is separate from shipping transit time.

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

3. Estimated Delivery Time

Estimated delivery time within the United States is:

7–15 business days after dispatch

The estimated total time from placing an order to delivery is generally 8–18 business days, including order processing.

Delivery times are estimates and are not guaranteed. Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Public holidays
  • High-volume shopping periods
  • Transportation disruptions
  • Incomplete or incorrect shipping information
  • Delivery restrictions affecting the destination

A delay does not automatically mean that a package has been lost. If tracking has not updated for an unusual period, please contact us so we can review the shipment with the carrier.

4. Shipping Costs

Available shipping methods and applicable shipping charges are displayed during checkout before payment is submitted.

VONA does not add undisclosed shipping or handling charges after an order has been placed.

From time to time, VONA may offer free-shipping promotions. Any eligibility requirements, destination restrictions, minimum order values, or promotional periods will be displayed with the offer.

5. Order Tracking

After your order has been dispatched, a tracking number will be sent to the email address provided during checkout.

Please allow 24–48 hours for the carrier’s tracking system to update.

If you have not received a shipping confirmation after the stated processing period, please check your spam or junk folder before contacting us.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but an address change cannot be guaranteed after an order enters fulfillment or has been shipped.

VONA is not responsible for delivery delays or failed delivery caused by incomplete or incorrect information provided by the customer.

If a package is returned to us because of an incorrect address, an incomplete address, or an unsuccessful delivery attempt, we will contact you regarding available reshipment or refund options. Additional shipping costs may apply.

7. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or contains the wrong item, contact us within 7 calendar days after delivery, when reasonably possible.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the product
  • Photographs of the shipping packaging, if applicable

We will review the information and, when the issue is verified, provide an appropriate replacement, refund, or other reasonable solution.

The seven-day reporting request does not limit any consumer rights that cannot legally be excluded.

Please do not discard a damaged or incorrect item until we provide further instructions.

8. Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.
  2. Check around the delivery location, mailbox, building reception, or other secure areas.
  3. Ask household members or neighbors whether they accepted the package.
  4. Contact the carrier for delivery details.
  5. Contact VONA Customer Support if the package remains missing.

We will review the available tracking information and assist with a carrier investigation where appropriate. A replacement or refund will be provided when the carrier confirms that the shipment was lost or when otherwise required by applicable law.

9. Order Changes and Cancellations

Contact us immediately if you need to request an order change or cancellation.

We will try to assist with orders that have not entered fulfillment, but changes and cancellations are not guaranteed.

Once an order has been dispatched, it cannot be canceled or redirected by VONA. After delivery, an eligible item may be returned according to our Return and Refund Policy.

10. Contact Us

If you have questions about shipping or an existing delivery, please contact:

VONA Customer Support

Email:
ziyuz8306@gmail.com

Telephone:
+1 (518) 288-4462

Business Address:
7120 Brittmoore Road, Suite 410
Houston, TX 77041
United States

Customer Support Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. Central Time, excluding U.S. federal holidays.

Response Time:
Normally within 1–2 business days.