Terms of service

Overview

Welcome to VONA! The terms "we," "our," and "us" refer to VONA. VONA operates this store and website, including all order-related information, content, features, tools, products, and services, in order to provide you (the customer) with a curated shopping experience (the "Services"). VONA is powered by Shopify, which enables us to provide our Services to you.

These Terms of Service, together with any policies mentioned herein (collectively, the "Terms of Service" or "Terms"), set forth your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover matters such as disclaimers and limitations of liability.

By accessing, using, or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [link]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you have reached the age of majority in your state or province of residence, and that you have permitted any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to our store is correct, current, and complete, and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or authorize any other person to use your account.

Section 2 – Our Products

We have made every effort to accurately display our products and services in the online store. However, please note that due to differences in the type of device you use to access the store, as well as your device's settings and configuration, colors or product appearances may vary from what is displayed on your screen.

We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or be identical to the display or presentation in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase. VONA reserves the right to accept or reject your order for any reason, at our sole discretion. Your order is not binding until accepted by VONA. We must receive and process your payment before your order is accepted. Please carefully review your order before submitting it; once accepted, VONA may not be able to accept cancellation requests. If we do not accept, change, or cancel your order, we will attempt to contact you using the email, billing address, and/or phone number you provided when placing the order.

Your purchase may only be returned or exchanged in accordance with our Refund Policy [link].

You represent and warrant that your purchase is for your personal or household use only, and not for commercial resale or export.

Section 4 – Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. The price of a product or service is the price in effect at the time the order is placed and will be listed in your order confirmation email. Unless expressly stated otherwise, stated prices do not include taxes, shipping charges, handling fees, customs duties, or import fees.

Prices published in our online store may differ from prices in physical stores, online stores operated by third parties, or other stores. We may from time to time offer service promotions that may affect pricing and are subject to terms of service separate from these Terms. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information when making a purchase in our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you as needed.

You represent and warrant that (1) the credit card information you provide is true, correct, and complete; (2) you are duly authorized to use such credit card for the purchase; (3) your credit card company will honor the charges incurred by you; and (4) you will pay all charges incurred by you at the stated prices, including shipping and handling fees and all applicable taxes, if any.

Section 5 – Shipping and Delivery

We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or circumstances beyond our control. Once we transfer the products to the carrier, ownership and the risk of loss pass to you.

Section 6 – Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displayed content, images, graphics, product reviews, video and audio, and their design, selection, and arrangement, are owned by VONA, its affiliates, or its licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services solely for personal, non-commercial purposes. You may not copy, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services without our prior written consent. Except as expressly provided, nothing in these Terms shall be construed as granting you any license or other rights under any patent, trademark, copyright, or other intellectual property of VONA, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. VONA reserves all rights not expressly granted in this agreement.

The VONA name, logos, product and service names, designs, and slogans are trademarks of VONA or its affiliates or licensors. You may not use such trademarks without the prior written permission of VONA. The Shopify name, logos, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services are the trademarks of their respective owners.

Section 7 – Optional Tools

You may be provided with access to customer tools offered by third parties that are part of the Services, but we neither monitor nor control such tools, nor can we intervene in any way with them.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms of the tools provided by the relevant third-party providers.

In the future, we may also offer new features through the Services (including the release of new tools and resources). Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.

Section 8 – Third-Party Links

The Services may contain materials and hyperlinks (including any embedded third-party functionality) provided or operated by third parties. We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access these materials or third-party websites, you do so at your own risk.

We shall not be liable for any damages or losses arising from your access to any third-party website, or from your purchase or use of any products, services, resources, or content on any third-party website. Please carefully read and understand the third party's policies and terms before engaging in any transaction. If you have a complaint, claim, or any concerns or questions regarding third-party products and services, please direct them to the third party directly.

Section 9 – Relationship with Shopify

[Merchant Note: This section accurately describes the relationship between Shopify and your store. Do not delete or modify.]

VONA is powered by Shopify, which enables us to provide our Services to you. However, any sales and purchases made at our store are conducted directly with VONA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales conducted between you and VONA, including any injury, damage, or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising out of or relating to your purchase from or transaction with VONA.

Section 10 – Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which is available for review here [link], and certain personal information may be subject to Shopify's Privacy Policy, which is available here [link]. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Because the Services are hosted by Shopify, Shopify processes personal information related to your access to and use of the Services in order to provide the Services to you and to improve the Services. Information you submit to the Services will be transferred to Shopify and to third parties that may be located in countries other than your country of residence in order to provide the Services to you. Please review our Privacy Policy [link] for more information on how we, Shopify, and our partners use your personal information.

Section 11 – Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes. For example, we may use the rights granted by this license to operate, provide, evaluate, enhance, improve, and promote the Services, as well as to fulfill our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (1) you own or hold all necessary rights to all Feedback; (2) you have disclosed any compensation or rewards related to the submission of Feedback; and (3) your Feedback complies with these Terms. We are under no obligation (1) to keep any Feedback confidential; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback.

We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not infringe upon any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any other person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We assume no responsibility or legal obligation for any Feedback posted by you or any third party.

Section 12 – Errors, Inaccuracies, and Omissions

Information in the Services may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order) if any information is inaccurate.

Section 13 – Prohibited Uses

You may access and use the Services only for lawful purposes. You may not directly or indirectly access or use the Services for the following purposes: (1) any unlawful or malicious purpose; (2) to violate any international, federal, provincial, or state statute, regulation, law, or local ordinance; (3) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (4) to harass, abuse, insult, injure, defame, disparage, intimidate, or harm any of our employees or any other person; (5) to disseminate false or misleading information; (6) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (7) to send or cause to be sent any advertising or promotional material, including any "spam," "chain letters," "spam," or any other similar solicitation; (8) to impersonate or attempt to impersonate any other person or entity; or (9) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that we believe may harm VONA, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to: (1) upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Services; (2) copy, reproduce, extract, sell, resell, or exploit any portion of the Services; (3) collect or track the personal information of others; (4) send spam, phishing, pharming, or pretexting messages, or otherwise abuse the Services; (5) use any robot, spider, crawler, scraping, data collection and extraction tools, automated devices or processes, AI tools (such as agentic AI), or any automated or manual means to access the Services; or (6) interfere with, bypass, or circumvent any security, authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. If we believe that you have violated any portion of these Terms, we have the right to suspend, disable, or terminate your account at any time without notice.

Section 14 – Agents

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any of the Services. "Agent" means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of any person or entity and can perform or use a person's device on behalf of that person without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it consistently identifies itself and operates strictly in accordance with the requirements set forth in Section 14.4 below. In addition, if we require that an Agent not access, use, or interact with any of the Services, no Agent may do so.

14.3 We may limit any Agent's access to, use of, and interaction with the Services, including through technical measures.

14.4 An Agent must: (1) identify itself in all HTTP/HTTPS requests as an Agent and disclose its name by including "Agent/[agent name]" in the request's User-Agent string; (2) not conceal or obscure the fact that access, use, or interaction originates from an Agent, such as by (a) imitating human behavior and interaction patterns, or (b) completing or bypassing CAPTCHAs or other measures designed to distinguish between computers and humans; (3) truthfully answer any questions or prompts designed to determine whether the interaction originates from a human or a computer; and (4) not circumvent or otherwise evade any measures designed to prevent, limit, modify, or control how Agents access, use, or interact with the Services.

Section 15 – Termination

We may, in our sole discretion, terminate this agreement or your access to the Services (or any part thereof) at any time without notice, provided that you remain liable for all amounts due up to and including the date of termination.

Upon termination of the Terms, the following sections shall survive: Intellectual Property, Feedback, Termination, Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 – Disclaimer

Information provided through the Services is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We assume no liability or responsibility for any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of its contents.

Unless expressly stated otherwise by VONA, the Services and all products provided through the Services are provided to you on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind, express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant, represent, or guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow the exclusion of implied warranties or other types of warranties, so the above disclaimer may not apply to you.

Section 17 – Limitation of Liability

To the maximum extent permitted by law, VONA, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, and Shopify and its affiliates, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or other legal theory, arising from your use of any of the Services or any products obtained through the Services, or any other claim related to your use of the Services or any products, including but not limited to errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or products) posted, transmitted, or otherwise made available through the Services, even if advised of the possibility of such damages.

Section 18 – Indemnification

You agree to indemnify, defend, and hold harmless VONA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any loss, damage, liability, or claim (including reasonable attorneys' fees) payable to any third party arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of any third party; or (3) your access to and use of the Services.

We will notify you of any claim requiring indemnification, but if you fail to receive such notice promptly, this does not relieve you of your indemnification obligations unless you are materially prejudiced as a result. We may control the defense and settlement of such claims at your expense, including the selection of counsel, but we will not settle any claim that requires you to undertake non-monetary obligations without your consent (which you may not unreasonably withhold). You shall cooperate in the defense of any claim requiring indemnification, including providing relevant documentation.

Section 19 – Severability

If any provision of these Terms of Service is found to be illegal, invalid, or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules we post on this website or in connection with the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous oral or written agreements, communications, and proposals between you and us (including but not limited to any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 – Assignment

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

Section 22 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which VONA's headquarters are located, and the federal and state or territorial courts located therein. You and VONA agree to submit to the jurisdiction of and accept the personal jurisdiction of the courts located in the aforementioned jurisdiction.

Section 23 – Headings

The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.

Section 24 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 – Contact Information

If you have any questions about the Terms of Service, please send your inquiries to ziyuz8306@gmail.com.

You may contact us as follows:

[Insert Trading Name]
Email: ziyuz8306@gmail.com
Address: [7120 brittmoore road suite 410, HOUSTON, TX, 77041]
Company Registration Number: [2025-001613940]
Company Tax ID: [33-3454473]